![]() ![]() The bottom line, they are very timely in responding to the emails in the past. Smartfile seems to be a small firm, or they just have support who monitors activity. They have various reasons, not all legitimate, but some are. I have a lot of team members who ask me to switch to dropbox. Along the same lines, the notifications are extremely helpful but delayed too long. The activity feed works great some times but fails to load at other time or is incredibly slow. Its very helpful for reviewing activity on our account. When we are transferring small files this isn't an issue. We upload to S3 every day and its always ten times faster. Uploading and downloading from other servers are consistently faster. We have a dedicated 1Gb download and upload line. Uploading and downloading can be painfully slow at times. I would suggest imitating more of the features of a file system, at least for drag and drop. Little things like having to click upload and then dragging and dropping in the the drop zone (that doesn't highlight when you drag a file over it) and then submit. I don't have a problem uploading files (i use it nearly every day) but a lot of the people on our team that use SmartFile struggle with certain things. There are so many little things that are easy fixes that would make the experience much more pleasant. Overall, this is exactly what we needed and I'm very glad we use SmartFile.
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